Privacy Policy

Privacy Policy – Specialist Manufacturing Solutions

Last Updated: 02 June 2025

1. Introduction

This Privacy Policy explains how Specialist Manufacturing Solutions collects, uses, and protects personal and technical information when you interact with our website, products, or engineering services.
As a startup operating in the engineering and technology sector, we take data security and confidentiality seriously—especially regarding innovative designs, prototypes, and client‑owned intellectual property.

2. Information We Collect

2.1 Personal Information You Provide

We may collect:

Name, job title, and company
Email address, phone number, and contact preferences
Project specifications submitted by customers
Billing and payment details
Information shared through forms, proposals, or technical discussions

2.2 Technical & Project‑Related Information

Because we operate as an engineering startup, we may also collect:

CAD files, drawings, models, and technical documents
Engineering requirements, specifications, and performance criteria
Prototype test data, simulations, and feedback
IP‑sensitive information shared for feasibility studies or quotations

Note: All technical and IP‑related data is handled with strict confidentiality and stored securely.

2.3 Automatically Collected Information

When you visit our website or digital platforms, we may collect:

IP address & geolocation data
Device details (browser, OS, hardware)
User behaviour (pages viewed, time on site)
Cookies and analytics data

3. How We Use Your Information

We may use your information to:

Provide engineering consulting, design, or manufacturing services
Analyse technical requirements and prepare quotations
Develop custom prototypes, solutions, or feasibility assessments
Improve our engineering processes and user experience
Maintain internal records for quality, traceability, and compliance
Communicate updates, project status, or service changes
Ensure security of systems and prevent misuse

4. Legal Basis for Processing

For companies operating under GDPR or similar regulations, we process data under:

Contractual necessity – delivering engineering services or proposals
Legitimate interests – improving our engineering capabilities and systems
Legal compliance – technical standards, safety regulations, and audits
Consent – for marketing communications or optional analytics features

5. Sharing Your Information

We do not sell or rent personal data.
We may share information only when necessary, such as:

With specialised manufacturing partners, prototype fabricators, or testing facilities
With cloud‑service providers, engineering software vendors, or secure file‑transfer platforms
To comply with legal or regulatory obligations (e.g., export controls, safety standards)

All external partners must adhere to confidentiality and data‑protection standards.

6. Data Retention

We retain data only as long as required to:

Complete engineering projects
Maintain legal, quality‑system, or traceability obligations
Support future project revisions or warranty‑related inquiries

Technical files may be archived securely for engineering traceability unless deletion is requested.

7. Data Security

We apply engineering‑grade security practices, such as:

Encryption of stored and transmitted files
Secure cloud storage with restricted access
Version‑controlled repositories for technical documentation
Strict access permissions for sensitive project data
Regular monitoring for cyber‑risks and vulnerabilities

However, no system is fully secure, and we cannot guarantee absolute protection.

8. International Data Transfers

If data is transferred outside your jurisdiction, we use:

Standard Contractual Clauses (SCCs)
Adequacy agreements
Encrypted storage and secure‑transfer protocols

9. Your Rights

Depending on your region, you may have the right to:

Access your data
Request corrections
Request deletion or anonymisation
Restrict or object to processing
Request export of your data in a portable format
Withdraw consent (if processing is based on it)

10. Intellectual Property & Confidentiality

As an engineering startup, we understand the importance of proprietary information. We commit to:

Maintaining confidentiality of all technical files, drawings, and designs
Using client data only for agreed project purposes
Not reproducing, sharing, or commercialising client IP
Providing NDAs upon request (or using your organisation’s NDA)

11. Children’s Privacy

We do not knowingly collect data from individuals under 16.
If such data is discovered, it will be deleted immediately.

12. Third‑Party Links

Our website or engineering tools may link to third‑party platforms.
We are not responsible for the privacy practices of external sites.

13. Updates to This Privacy Policy

We may update this policy periodically.
The most recent version will always be posted on this page.

14. Contact Us

Specialist Manufacturing Solutions
support@smsinfo.co.uk
www.smsinfo.co.uk